You can still cancel the order even after the item is shipped --- but you must not accept the deliv ...
kenn 發表於 2018-4-26 21:06 
Just asked for another item.
Saranya: Since it was shipped, we are unable to cancel it right away, .
And if you cancel, You do not receive a refund for any promotional discounts or coupons that were applied to an order.
Me: I mean I didnt apply a promo code when I ordered.
I can only use the promo code if I cancel and order again.
Saranya: Oh I see, In this case, I'll try to cancel the order for you.
If the order show up, you can refuse the order.
You can place new order with the promotional credit.
Me: Will I be charged double or if I refused will I be charged shipping?
Saranya: Once you refused, you'll get full refund for the item.
Me: Do you need to cancel it from your end?
Saranya: Since it was shipped, we'll cancel the order through contact carrier.
Ans Since it was international shipping and shipped via SF_STD carrier, we don't have option to call them.
I'm sorry about it.
Me: Ok, understand. |